SHIPPING POLICY

Last Updated: [DATE]

At HydroArc, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information regarding processing times, delivery estimates, and shipping procedures.

ORDER PROCESSING

All orders are processed within 1-3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, order processing may require additional time. If there is a significant delay with your order, our support team will contact you via email.

SHIPPING TIMES

Estimated delivery times:

United States: 12-18 Business Days

Canada: 10-15 Business Days

United Kingdom: 10-12 Business Days

Australia & New Zealand: 10-15 Business Days

Europe: 10-15 Business Days

Rest of World: 15-20 Business Days

Please note that delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

SHIPPING COSTS

Shipping rates are calculated and displayed at checkout.

From time to time, HydroArc may offer free shipping promotions on qualifying orders.

ORDER TRACKING

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take 24-72 hours to appear after shipment.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

HydroArc is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately at Support@HydroArc.store.

LOST, STOLEN, OR DELAYED PACKAGES

HydroArc is not responsible for packages marked as delivered by the shipping carrier.

If your package is significantly delayed or appears lost in transit, please contact us and we will work with the carrier to investigate the issue.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price.

DAMAGED ITEMS

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• Photos of the damaged product
• Photos of the packaging

We will review the claim and provide an appropriate resolution.

CONTACT US

If you have any questions regarding shipping, please contact us:

Email: Support@Hydroarc.store

We aim to respond to all inquiries within 24 business hours.